Terms of Service

Welcome to our YOUR Storied Soundscapes Customised Affirmation Service!

These Terms of Service outline the terms and conditions for using our services. Please read them carefully before making any purchases, or submitting any audio files.

By using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

1. Service Pipeline, Workflow and Communication

We provide a service pipeline to receive client audio and create a finished soundscape file within a 10 - 14 business day turnaround. We follow a structured workflow to ensure efficient processing of audio files and Customer communication, which includes the following steps:

  • Customer Intake: After completing the Checkout for the YOUR Storied Soundscape service through the Storied Soundscapes site, within 24 hours the Customer will receive a welcome email with an Intake Form to upload their soundscape preferences and their original voice audio recording.

  • 1st Edit: Our team completes and delivers the first edit of the soundscape within a week. The Customer is sent the first edit and Revision Form to provide their edit notes.

  • Final Edit: The Final edit of the soundscape is completed based on the Customer's revision requests.

  • Deliverables: The Customer receives .WAV and .mp3 files with their Final customised soundscape.

2. Return/Refund Policy

For Storied Soundscapes purchases, returns/refunds are not honoured after the Customer’s Revision feedback is received and Final Edit commenced.

3. Limitation of Liability

We strive to provide high-quality services, but we cannot guarantee the accuracy, completeness, or timeliness of the audio products created. We shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our services.

4. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of laws principles.

5. Modifications

We reserve the right to modify or replace these Terms of Service at any time. It is your responsibility to review these terms periodically for any changes. By continuing to use our services after any modifications, you agree to be bound by the revised terms.

6. Client Testimonies and Referrals

We value client feedback and appreciate client testimonies from the Testimonial Form. Referrals are also greatly welcomed and appreciated.

If you have any questions or concerns about these Terms of Service, please contact us at sas@storiedsoundscapes.com.